CIO connect is an application which allows BlackBeltHelp to manage and value their relationship with their clients. The access of the application is limited to only the CIOs of the universities and they can quickly connect with the leadership of BlacBeltHelp with just a click of a button. This application is available on both Android phone & iPhone.
The CIOs can chat in real time with the help desk representatives directly from the mobile application and raise the tickets for their issues. The real time chat helps in quick resolution of any concerns.
The CIOs can get in touch with the BlackBeltHelp customer care representatives by placing a call from the application.
The CIOs can send an email to the BlackBeltHelp team in order to get their issue resolved.
The app users can view the history of their chat in the app.
The app also maintains the connection history of the app users with the client team, in case they need to refer to the same.
The Android App is built on Java and uses Android SDK. The iPhone app is built on Objective C and uses iOS SDK. The Freshchat platform is used for chat support.