BlackBeltHelp CIO connect

CRM mobile application

CIO connect is an application which allows BlackBeltHelp to manage and value their relationship with their clients. The access of the application is limited to only the CIOs of the universities and they can quickly connect with the leadership of BlacBeltHelp with just a click of a button. This application is available on both Android phone & iPhone.

Core Features

Real Time Chat with helpdesk

The CIOs can chat in real time with the help desk representatives directly from the mobile application and raise the tickets for their issues. The real time chat helps in quick resolution of any concerns.

Direct Call

The CIOs can get in touch with the BlackBeltHelp customer care representatives by placing a call from the application.

Email

The CIOs can send an email to the BlackBeltHelp team in order to get their issue resolved.

Extra Features

Chat history

The app users can view the history of their chat in the app.

Connection history

The app also maintains the connection history of the app users with the client team, in case they need to refer to the same.

Technologies

The Android App is built on Java and uses Android SDK. The iPhone app is built on Objective C and uses iOS SDK. The Freshchat platform is used for chat support.