Skill based routing
Any technical issue in the classroom can be raised with just one click of a button. This issues is then redirected to the relevant technicians based on their skills registered with the apps. Like Uber, each issue is broadcasted to all on-site technicians and can be accepted by any one.
Monitoring ETA & live status
The ETA of the technician can be monitored on the app and the user also gets to view the current status of the issue.
The technicians are notified of new tickets via push notifications and once the ticket is accepted by one, it is redacted from the other technicians. The user also gets notified about acceptance of the issue using push notifications. The push notifications are integrated on the website as well.